SPECIAL NOTES

--read the notes daily prior to working with clients--

                                  -ADMINISTRATION ONLY-


6/3/2015

Good Morning!

AFTER sending this CALL FLOW there really is not a "script".  The CALL FLOW is the script.  Just:

1.) say the greeting--"It's a great day at A Clear Image Concierge International.  How may I assist you today!";

2.) ask the client (professionally) "how may I assist you today?"; and,

3.) follow the CALL FLOW's instructions based on what the client's desires are.
The script is the greeting & website information where you are told to READ--just read.

I know you can do it...Just give it a good try.

Thank you,

msChandre'
6/2/2015


GOOD MORNING!  

I HOPE YOU ALL TO HAVE A LOVELY DAY!!!!!
Thanks for the feedback on the CALL FLOW chart.  I appreciate your quick response Ms. Wallace-- I was working very hard yesterday and could not get back to you all.  

The problem with the URL form yesterday was due to an OLD link being in your computer's system.  The URL does not exist on my website platform.  Stick to the CALL FLOW script and all links are the NEW and are functioning links (according to my tech.). Please inform me if you run across any more issues.

Changes are being made on the website to all form pages; however, it should not interefere with your training.  We apologize for any inconvenience the changes may have cause at this point.
5/29/2015


GREAT MORNING ALREADY!!!!

Thank you once again for your patience & support!!!  I have made updates to the Membership Form, added Special Entrance Processing, and RSVP PA.  Please look over
these and CALL ME to discuss.

Lauryn!!!!! You are awesome.  Thanks so much!


msChandre' 
Good Morning!

Thanks for your support and patience; I am grateful for you all!
Please, have a blessed day and continue to show care while remaining hospitable.  Your choice of words means alot to myself and those whom I send your way.  For, through words is how we learn of your heart.
Please continue to have a beautiful heart and voice.
Because through your voice, we see your smile--Thank you Davinci staff!

msChandre'

 

DAVINCI BEFORE YOU START, REMEMBER:


1.)  READ CALL FLOW AS YOU TALK WITH THE CLIENT TO MAKE SURE YOU HIT THE POINTS NEEDED:
2.)  ALL   CLIENTS   MUST   HAVE    A MEMBERSHIP ID# PRIOR TO... PAYING FOR SERVICES AND RECEIVING ANY DETAILED INFORMATION.  
3.)  SEND EMAIL OF ALL REQUEST FROM PREFERRED VENDORS WITH ACCESS TO DAVINCI SERVICES TO MS. SHELTON (owner of Davinci account):  aciconcierge@gmail.com

 

 

CLIENTS WILL WANT TO BECOME OR RENEW A...

-SUBSCRIBING MEMBERSHIP   

-SENIOR & SPECIAL RATES (S.S.R.) SUBSCRIBING MEMBERSHIP  

(SENIORS=55 & UP/SPEICAL RATES=CONCIERGES & PERSONAL ASSISTANTS)

-NON-SUBSCRIBING MEMBERSHIP  

-SENIOR & SPECIAL RATES (S.S.R.) NON-SUBSCRIBING MEMBERSHIP

(SENIORS=55 & UP/ SPECIAL RATES=CONCIERGES & PERSONAL ASSISTANTS)


 

PREFERRED VENDOR NETWORK LIST

BARBARA DEAN DUNN, JD.

PEOPLES' CENTER FOR DISPUTE RESOLUTION


 

F.A.Q.

VISIT FREQUENTLY ASKED QUESTIONS (F.A.Q.'S)

WHAT'S IN PHASE I ?
WHAT'S IN PHASE II ?
PRICE CHART FOR SUBSCRIPTIONS
PRICE CHART FOR RETAINERS

 

 

 

 

 

 

 

INSTRUCTIONS FOR ACICINT'L, LLC. CLIENTS

-ONLY-

 

 

 

SPECIAL ENTRANCE PROCESSING LIST

GOVERNMENT AGENCIES, AFFILIATES, RESELLERS, etc. will be listed here

SPECIAL PAYMENT PROCESSING

Unique pricing clients are listed on this page with their balances owed.

 

R.S.V.P. PERSONAL ASSISTANT

Reservation form for individuals attending events. 

 

 

CALL FLOW & PROCESS

FOLLOW ONE CALL FLOW LINK BELOW BASED ON THE CLIENT'S MEMBERSHIP PREFERENCE! 

 

IF NEW CLIENT VISIT:
IF RETURNING MEMBER VISIT:
FOR NEW CLIENTS RETAINING SAME DAY VISIT:
FOR EXPIRED ACCOUNTS VISIT:

 

-Greeting

-How may I assist assist you today.

1ST-

ASK IF THE CLIENT IS NEW or AN EXISTING MEMBER.


IF NEW CLIENT CLIENT:  

COMPLETE THE MEMBERSHIP SUBSCRIPTION

 

       MEMBERSHIP SUBSCRIPTIONS

 

UNTIL YOU ARRIVE TO THE SUBMIT BUTTON...

DO NOT select SUBMIT UNTIL YOU....

 

--GO TO & READ TO CLIENT: 

 

 

Go to and read one or both based on what the client's choice of membership type.  


        SUBSCRIBING MEMBERSHIP REQUIREMENTS
                                               AND/OR
   NON-SUBSCRIBING MEMBERSHIP REQUIREMENTS

(READ BLUE AREAS of REQUIREMENTS ONLY--THE ENTIRE BLUE AREA)

The above LINKS also display subscription & non-subscription pricing as well.

 

 

 

1.) READ THE CHOSEN MEMBERSHIP SUBSCRIPTION TYPE-- ALL BLUE AREAS ONLY-- IN IT'S ENTIRETYQUICKLY --OR READ  BOTH if client desires and IF NECESSARY FOR GETTING THE JOB.
2.) VISIT THESE LINKS FOR EVERY MEMBERSHIP SUBSCRIPTION  EVEN   REPEAT CUSTOMERS TO AVOID CONFLICT W/SUBSCRIPTIONS   & RETAINER FEES:

 3.) EXPLAIN THE DIFFERENCE BETWEEN MEMBERSHIP TYPES--EMPHASIZE:

1.) MEMBERSHIP IS REQUIRED.  THE MEMBERSHIP TYPES ARE                              NON-SUBSCRIBING AND SUBSCRIBING MEMBERSHIPS                                     2.) NON-SUBSCRIBING MEMBERS ARE NOT OBLIGATED TO                                      USE OUR SERVICES.                                                                                                       3.) SUBSCRIBING MEMBERS HAVE TO REMEMBER                                                       REQUIREMENTS #2 & #3  BECAUSE THEY STATE INFORMATION                             REGARDING COMMITTED HOURS AND DAYS OF SERVICE.


4.)   SUGGEST BECOMING A Subscribing Member & PLACING A:  BID OFFER TODAY!

SOME QUESTIONS TO HELP YOU MAKE THE BEST DECISION FOR UNDECISIVE CLIENTS:

-Would they prefer to get the best for their money? Subscribing membership is recommended.

-Do they want services just for one time or repeatedly?  If for one time or less than 2 months, non-membership is recommended.

-Are they okay with a contract requiring monthly services? If no, non-subscribing membership is recommended.

 


--GO TO & PROCESS PAYMENT:-->

SUBSCRIBING MEMBERSHIP REGISTER NON-SUBSCRIBING MEMBERSHIP REGISTER

 

--GO TO--> 

HERE FOR NEW SUBSCRIBER TO RETAIN SAME DAY


 

-Greeting

-How may I assist assist you today.


IF RETURNING MEMBER CLIENT: 

 

1ST-

ASK THE CLIENT WHAT TYPE OF MEMBERSHIP WAS PURCHASED.

GET ONE OF THE FOLLOWING FORMS OF IDENTIFICATION:

 

1.) THE CLIENT'S FULL NAME
2.) MEMBER ID#

3.) PAYPAL TRANSACTION ID# OF THE CLIENT'S PAYPAL ACCOUNT SHOWING THE CLIENT'S PAID SUBSCRIPTION.

4.) ADDRESS

5.) CONFIRMATION CODE
6.) DATE OF BIRTH 

 

 

 

2ND-

2a.)

AFTER RECEIVING THE FORM OF IDENTIFICATION PLACE MEMBER ON HOLD & LOOK ON THE XCEL SPREADSHEET TO:

 

VERIFY that account status is CURRENT.

 

***IF EXPERIENCING ISSUES PLEASE CALL:

1-424-234-8268 

TO GET PAYMENT VERIFICATION ASSISTANCE. 

 

 

2b.)

REMEMBER TO:

ENCOURAGE CLIENTS TO UPGRADE SUBSCRIPTIONS THAT ARE LESS THAN 1 YEAR TO A SUBSCRIPTION THAT CONTINUES FOR THE DURATION OF 1 YEAR SO THAT THEY COULD  RECEIVE the FREE GIFT of LIFE LEADERSHIP  (a free Cd. each month FOR AN ENTIRE YEAR).  



 

IF CURRENT ACCOUNT or NEW SUBSCRIBER RETAINING--Proceed to find out how you may assist the client WHILE YOU...

--GO TO & FOLLOW INSTRUCTIONS: 

   

MORE STEPS: #3-6 OF RETAINER PROCESS -->CLICK HERE  

 

IF EXPIRED ACCOUNT--Inform client that their subscription has expired and must be renew prior to                                                                             receiving service and receiving updated ACIC information.   

--GO TO & FOLLOW INSTRUCTIONS: 


Regarding: The Process for Subscription Renewals


 

 

DISCOUNTS--

*ALL DISCOUNTS ARE GIVEN THROUGH INVOICING NOT THROUGH PROCESSING PAYMENTS ON THIS PAGE.

All new 1ST TIME SUBSCRIBING MEMBERS clients WHO ASK for the 10% discount shall be given it.  The Current Discount offer is only good towards the 1ST time service of Subscribing Members and Non-Subscribing Members.  

WHEN ACCEPTING PAYMENTS & PROVIDING CLIENT DISCOUNTS INFORM CLIENTS OF REQUIREMENTS BY DOING THE FOLLOWING:


1.) VISIT & READ:  MEMBERSHIIP REQUIREMENTS & PERKS 


2.) EXPLAIN: Discount WILL BE noticed FROM THE 2ND REGISTRATION SUBSCRIP-TION WITHDRAWAL AND FORWARD until the end of that registration subscription period and are not shown in the charts below.

3.) EXPLAIN: When the subscription expires, the discount expires as well.

4.) EXPLAIN: If the discount is not seen on the 2nd Registration Subscription--> client MEMBER MUST immediately inform ACIC through the  CALL BACK FORM with Repre-sentatives here or themselves online. 

 

INVOICES--

Invoices are given ONLY TO CLIENTS MAKING UNIQUE PAYMENTS. UNIQUE PAYMENTS ARE:


1.) FULL PAYMENTS.


2.) SPECIAL DISCOUNTS


3.) MAKING PAYMENTS FOR SERVICES OTHER THAN BASIC  & SPECIALTY CONCIERGE AND LIGHT ENHANCEMENT

UNIQUE PAYMENTS MAY REQUIRE FROM 8 TO  72 HRS. FOR PROCESSING.

 

 

AFTER:

 

1.) ACCEPTING PAYMENTS

2.) PROVIDING DISCOUNTS

3.) PROVIDING INFORMATION REGARDING-- DISCOUNTS, SPECIAL PAY-MENTS, AND INVOICES (ONLY IF NECESSARY).

 

DAVINCI MUST:


1.)  COMPLETE THE CALL BACK FORM

 

2.) STATE ON CALL BACK FORM:  "URGENT:  ----------- (what ever the client's                                                                           request is that needs special payment pro-                                                                             cessing) -------".

For Example: "URGENT:  FIRST TIME USE 10% DISCOUNT                                                                  REQUEST".  

3.)  CALL:                1-424-234-8268   

(Leave a voicemail message of you READING the Call Back form message.)


 

 

CALL FLOW ENDS HERE

-DO NOT READ BELOW THIS POINT-


SUBSCRIBING MEMBERSHIP REGISTER


 

1st STEP

SUBSCRIBING MEMBERSHIPS INFO & REGISTERS


Choose either Subscribing Membership or Subscribing S.S.R. Membership

NON-SUBSCRIBING MEMBERSHIPS INFO & REGISTERS


Choose either Non-Subscribing Membership 1X USE or S.S.R. Non-Subscribing Membership 1X USE

2nd STEP

RETAINER REQUEST FORMS

Choose and complete a retainer form type based on the requested concierge service:

Retainer Form A

Retainer Form B

Retainer Form S.S.R.

Retainer Form LE

3rd STEP

RETAINER REGISTERS

 

Choose either Retainer or S.S.R. Retainer

 

 


              NON-SUBSCRIBING MEMBERSHIP REGISTER


 

1st STEP

NON-SUBSCRIBING MEMBERSHIPS-1st STEP 


Choose either Non-Subscribing Membership 1X USE or S.S.R. Non-Subscribing Membership 1X USE

2nd STEP

NON-SUBSCRIBING MEMBERSHIPS

 

Choose and complete a retainer form type based on the requested concierge service:

Retainer Form A

Retainer Form B

Retainer Form S.S.R.

Retainer Form LE

3rd STEP

EXPECT A CALL BACK FROM ACICINT'L, llc. RE: Site Interview


The Site Interview is conducted to ensure that ALL ACICInt'l, LLC. clients are satisfied with our services.  At this interview clients must expect to sign the contract for services and retainment, provide information regarding preferences and special details pertainent to obtaining the perfect personal assistant of concierge for their assignment.   

4th STEP

NON-SUBSCRIBING MEMBERSHIPS

 

Choose either Retainer or S.S.R. Retainer